Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit.
This drive, along with our history of faith, is a powerful combination.
It gives us a shared calling to work toward every day.
Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
JOB SUMMARY
Dispatcher receives requests for transport and coordinates available resources for multiple service lines, including emergency, non-emergency, and special transport requests.
Is responsible for receiving, coordinating, and disseminating critical information from various sources, including emergency and non-emergency requests for services.
Coordinates all aspects of the transport and monitors the location of all units at all times following all safety practices.
Will evaluate deployment plans and resource performance to best meet unit resource allocation to meet customer demand and to facilitate the best patient care possible.
ESSENTIAL FUNCTIONS
% Time
20%Coordinate transport arrangements between requesting parties and the agency by supporting activities, documenting, and monitoring all assignments.
20%Operation of a multi-line telephone and multi-channel radio system, and providing excellent customer service for all calling parties.
20%Maintains radio contact with mobile/field units to monitor response, progress and any needed support.
20%Be familiar with all resources and services available to callers and offer these resources and services as appropriate, by maintaining recordkeeping of all resource activity on computer data entry or hard copy.
20%Determine nature and location of emergency; prioritize, dispatch, implementing emergency procedures as needed in accordance with established procedure and giving pre-arrival instructions as needed.
100%
LICENSURE/CERTIFICATIONS (must be non-expired/active unless otherwise stated):
Required: IS 100, IS 700, HCP CPR, EMD within 6 months, CFC certification within 1 year, and pass initial Operations Control Specialist within 18 month and annually, and must maintain all requirements throughout employment
Preferred: Previous Helicopter Air Ambulance (HAA) dispatching experience or previous EMS/Law Enforcement dispatching preferred.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.
com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.
com
Whatsapp
