Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel using the hotel management system - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly and efficiently - Handle cash transactions and maintain accurate records of all transactions - Provide exceptional customer service by anticipating guest needs and resolving issues in a timely manner - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure smooth operations and guest satisfaction - Perform night audit duties as required, including reconciling daily transactions and preparing reports Experience: - Previous experience in hospitality management or a similar role is preferred - Familiarity with phone systems and hotel management software is a plus - Excellent guest relations skills with the ability to provide exceptional customer service - Strong communication skills, both verbal and written, with excellent phone etiquette - Ability to handle difficult situations with professionalism and composure - Bilingual skills (if applicable) are highly desirable At our hotel, we value our employees and offer a range of benefits including competitive pay, opportunities for career growth, and a positive work environment.
Join our team of dedicated professionals who are committed to providing outstanding guest experiences.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Type: Full-time Pay: $13.
00 - $14.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Night shift Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Work Location: In person