CRM Program Manager

Copeland is seeking an experienced and highly collaborative CRM Program Manager that will lead and drive our CRM strategy and roadmap within the HVACR Americas business.
You will have the exciting opportunity to work closely with our Sales & Marketing teams to identify and execute initiatives focused on operational efficiencies, enhancing customer relationships, and achieving our business goals through CRM capabilities and adoption.
In this role, you will be accountable for the overall success of our CRM program by translating business requirements into capabilities, collaborating with Enterprise teams to prioritize & deliver new features, providing training & change management support, and overseeing the engagement & governance with stakeholders.
If you are looking for a professional growth opportunity and are skilled in translating Sales, Service, and Marketing functional needs to business capabilities in a highly collaborative and customer centric role, this job may be for you! Responsibilities Accountable for the overall success and adoption of the HVACR Americas CRM Program Collaborate with Sales & Marketing teams to establish and drive CRM strategy & roadmap Manage relationships with key stakeholders to identify business capability gaps, investment needs, and ROI Drive collaboration between internal stakeholders and Enterprise CRM team to ensure technical solutions deployed achieve business outcomes Standardize features/functionality to reduce complexity and enable a comprehensive view of the Sales pipeline Drive user adoption through CRM training and tracking, and raise utilization concerns with leadership Establishing & maintain CRM Standard Operating Procedures and provide onboarding & change management support through employee transitions Establish dashboard and reporting needs to support Account & Opportunity Management, CRM Adoption, and Customer 360 view Establish customer and contact data management processes to enable effective automated Marketing Campaigns Ensure the accuracy and completeness of master data available in the system Participation and engagement in Enterprise governance model Requirements A bachelor’s degree with emphasis in Business Administration, Marketing, Computer Science or similar Minimum of four (4) years of hands-on experience in CRM, Business Project Manager, Sr.
Business Analyst, or related field Strong project management experience and ability to balance stakeholders & commitments Thorough understanding, experience developing and implementing process improvements, including sales reporting and account management processes Excellent oral and written communication and documentation skills, and the ability to interface and train all levels of the organization, including executive leadership Excellent data analysis skills and experience with data visualization software Experience in change management initiatives, providing guidance and support, helping to facilitate smooth transitions and minimize resistance to new processes Experience driving various testing phases, including project-related tests, enhancements, and acceptance testing Strong teamwork and team synergy skills required Excellent ability to establish rapport with others and ability to build strong internals relationships Preferred Experience with Salesforce Sales Cloud & Service Cloud Experience with Oracle Eloqua for Marketing Automation Experience with data visualization software (PowerBI preferred) Experience with master data management & integration Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition.
That’s why everything we do is geared toward a sustainable future—for our generation and all those to come.
Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength.
We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.
We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.
We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.
Learn more about us and how you can join our team! Our Commitment to Diversity, Equity & Inclusion At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success.
We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise.
Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization Copeland will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.
administrator@emerson.
com.
About Copeland We are a global climate technologies company engineered for sustainability.
We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies.
We protect temperature-sensitive goods throughout the cold chain.
And we bring comfort to people globally.
Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.
Join our team and start your journey today! No calls or agency requests please.