*BASIC FUNCTION*
The Front Desk works with the staff and doctors to keep the office running smoothly and efficiently.
This includes handling calls, scheduling exams, checking patients in and out, verifying insurance, updating contact information at each visit, and assisting with referrals.
*DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS*
* Provide exceptional patient care clinically and by creating a customer/patient service experience that is phenomenal for each and every patient.
* Check patients in and out, verify insurance, update contact information at each visit, and assist with referrals.
* Effectively handle telephone inquiries; handle patient calls and effectively manage the daily schedule.
* Prepare patient chart, and ensure confidentiality of all records.
* Maintain patient records in billing/scheduling system.
* Pack duffle bags daily for the Doctor/Staff member to take to the other branches.
* Unpack duffle bags daily from the Branch offices.
* Provide back-up billing support.
* Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, filing, and entering extensive data in the office's computer system.
*WORK ENVIRONMENT*
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
*PHYSICAL DEMANDS*
* This position is performed in an office environment and requires periods of sitting or standing that may last one hour or longer, and should require approximately 70% sitting, 20% standing, and 10% walking.
* Physical requirements may include the need to occasionally lift up to twenty-five pounds.
* Job pressures are high for meeting deadlines, working on multiple tasks at one time, and frequent interruptions.
* Occupational requirements for this position include the ability to see, hear, and speak clearly and distinctly.
* The mental ability required is high for reasoning, reading, remembering, writing, and speaking.
* This position requires the ability to work extended or unusual hours to meet the occasional needs of the practice or in an emergency situation.
*PERFORMANCE REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITIES*
* Extremely efficient, organized and resourceful; must also be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
* Strong decision making skills.
* Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
* Have knowledge of computer operations and proficiency in the use of basic work processing, data entry, and automated records.
* Must be proficient in Excel and Microsoft Word.
*EDUCATION AND EXPERIENCE*
This position requires a high school diploma or equivalent.
Prior experience in an optical or medical office support position desired, but not necessary.
Prefer experience with Eyefinity software and Microsoft Office Suite software programs.
Specific skills preferred include:
* Knowledge of business office procedures.
* Ability to operate a computer and basic office equipment.
\*\*\* Note: A set schedule will be made later, but potential hours: Monday / Wednesday 9:00am-7:00pm (Usually, only one late night), Tuesday / Thursday 7:30am – 05:00pm, Friday 07:30am – 04:30pm, and Saturday 07:30am – Noon (Every other) \*\*\*
Job Type: Full-time
Pay: From $14.
00 per hour
Benefits:
* 401(k)
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
Schedule:
* Monday to Friday
* Weekends as needed
Education:
* High school or equivalent (Required)
Language:
* English (Required)
Work Location: Multiple locations
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