Customer Service Representative

*Job Summary:* The basic functions of the Customer Service Representative (CSR) are data entry, answering telephone calls, problem solving, contact with warehouse team, achieving and maintaining rapport with customers and working to provide the best possible service.
This position is responsible for the timely scheduling of loads to be received and shipped while maintaining good records via the customer, and the applicable systems (WMS and/or TMS).
*Job Duties & Responsibilities:* * Reviews daily inbound and outbound schedules and, in discussion with other warehouse team members, plans and prioritizes daily work schedules to meet customer delivery requirements.
* Alerts team members to any special loading configuration or customer delivery requirements.
* Responsible for timely completion of cycle counts.
* Notifies the CSR Supervisor of any problems with equipment, the building, or any suspicious activities.
* Ensures that the inside and outside areas of the warehouse are kept in a clean and organized manner.
* Takes necessary steps to prevent theft in the warehouse.
Secures all doors and docks (where applicable) at the close of business.
Questions any unauthorized personnel in the building.
* May provide mentoring on Standard Operating Procedures.
* Data entry into company and customer systems.
* Ensures all data for the day’s activity are entered into the systems prior to leaving for the day.
* Sets expectations for the team and inspect them to ensure the team is meeting or exceeding the expectations.
* Maintains and completes all daily / month-end reporting requirements.
* Informs CSR Supervisor of any office or shop supplies needed.
* Maintains filing systems.
* Ensures daily check sheets are being completed on a consistent basis.
* Maintains excellent communication with customers to ensure their needs are being exceeded.
Job Type: Full-time Pay: From $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Experience: * Warehouse: 2 years (Preferred) * Shipping & receiving: 1 year (Preferred) Work Location: In person